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Q: How does Scentsy work?
A: The Scentsy warmer uses a 25 watt lightbulb to heat the wax and emit fragrances throughout your home. Because of the low-wattage lightbulb, the wax never gets hot enough to burn so it is safe to use around children and pets. All you need is one square of wax from a Scentsy bar. Put it in the warmer, turn the warmer on and enjoy the wonderful aroma of Scentsy.

Q: What kind of wax is used in Scentsy products?
A: Scentsy Bars and bricks are made from a high-quality paraffin wax blend, which was chosen for its ability to hold fragrances and also for its low melt point. This wax does not emit any type of harmful chemical into the air.

Q: What kind of oil is used in Scentsy products?
A: Scentsy uses key fragrance oil, which is the highest grade of oil before processing. The oils used in Scentsy products do not contain phthalates.

Q: How much wax do I need to use in my warmer?
A: All you really need is one square of a Scentsy bar to get a great smelling home. Using more will not make the fragrance stronger or last longer and is therefore wasteful.

Q: How long does the wax last?
A: One Scentsy bar can last anywhere between 60-80 hours depending on a variety of factors, including: the size of room, room temperature, how many squares are used at a time and even your body’s unique reaction to smell. Light fragrances usually will not last as long as heavier fragrances will.

Q: What do I do when the wax runs out of fragrance?
A: Once your wax runs out of fragrance you can pour the melted wax back into its container to cool. Wipe out the top of the warmer with a paper towel and you are ready to put new wax in. Once the old wax has cooled you can throw it in the trash.

Q: Can I change out scents or do I have to wait until the one I am using runs out of fragrance?
A: You can change scents at any time. All you need to do is pour the melted wax back into its container to cool. Then wipe out the top of the warmer with a paper towel and you are ready to put in a new scent.

Q: How long can I leave my warmer on?
A: You can leave the warmer on as long as you like. There is no flame, so there is no fire hazard and the wax never gets hot enough to cause burns.

Q: Where can I buy Scentsy?
A: You can buy Scentsy online 24/7 and it will ship right to your door. You can also call a Scentsy Consultant to order by phone.

Q: Do I have to buy Scentsy from a consultant local to my area?
A: No. Since the product ships directly to you, you can order Scentsy products from any Scentsy Consult, regardless of location.

Q: What forms of payment are accepted?
A: If you are buying Scentsy products from a local Scentsy Consultant you can pay for your order with cash, a personal check, or a credit card. Online orders require payment by credit card.

Q: How come I cannot get the same promotions and discounts when I order online as I can when I make personal contact with a Scentsy Consultant?
A: Each Scentsy Consultant is allowed to offer his/her own personal promotions and discounts which are not offered by Scentsy itself, so you must make personal contact with the consultant in order to receive the advertised discount or promotion.

Q: How much is shipping?
A: There is free shipping on all orders over $150 that ship to the same address within the 48 contiguous United States. Orders less than $150 that ship within the 48 contiguous United States pay 10% shipping. Orders that ship outside the 48 contiguous United States or to Canada pay 20% shipping.

Q: When will my order ship?
A: Your order will ship within 7-10 business days via UPS ground. You can contact me for your tracking number so you can see the status of your order while it is in transit.

Q: How can I earn free Scentsy?
A: Earning free Scentsy is easy! All you have to do is host a Scentsy party and invite everyone you know. 
Once your party reaches a qualifying order of $150 you begin to earn 1/2 price products and 10% credit towards your own Scentsy purchase. The higher the amount of your party order, the more 1/2 price products and credit you earn. 

Q: Can I sell Scentsy?
A: Yes. Anyone over the age of 18 with a valid Social Security Number or legal resident # can sell Scentsy. 

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